Terms & Conditions
SALES
Please visit our website at www.bonedrypet.com to order online.
All items are priced as eaches and sold in minimums. Please place order in multiples of the minimum quantity as listed. Otherwise, Bone Dry will increase your order to the nearest minimum quantity.
Minimum Order (Per Location)
$250 minimum order amount
A completed signed Resale Certificate must be submitted prior to any shipment for Washington State customers to avoid sales tax being applied.
PAYMENT OPTIONS
Credit Card: We accept VISA, MasterCard, and American Express. Your credit card will be charged at the time of shipment for total of product, shipping & handling.
Bone Dry reserves the right to process all charges and credits for an order placed by credit card against the card presented at the time of ordering.
Please do not provide credit card information via email – phone or fax in directly to customer service.
Terms: To apply for Net 30 terms, a completed signed Bone Dry credit application and 3 credit references must be provided. Please allow 2 weeks for initial credit review & processing on new Net 30 accounts. Interest will be charged at 1.5% per month (18% annually) on delinquent accounts. A $25 fee will be charged on all returned checks. Please note: orders on hold for credit information do not allocate product.
Method of Shipment
All merchandise is shipped FOB Sumner, WA. Please allow two weeks for delivery. Shipments are routed via the carrier determined by Bone Dry unless otherwise specified; usually FedEx or UPS Ground.
Bone Dry is not responsible and will not reimburse for carrier delays of any kind, shipping information errors, failed delivery attempts and lost or stolen packages.
We do not offer shipping outside of the US.
BACK ORDERS
All backorders will be cancelled.
PRICES
Prices in the 2022 catalog are effective January 1, 2022.
Prices are subject to change without notice.
Exclusivity: Bone Dry does not offer territorial or product exclusivity.
RETURNS
Bone Dry will authorize the return of miss sent or factory defective merchandise for full credit. A request for return authorization (RA) must be made within 30 days of receipt of merchandise. Returns will not be accepted without prior approval – please email customerservice@bonedrypet.com to request return authorization approval. All returned merchandise must be in saleable condition and may be subject to a 25% restocking fee. Please review your order immediately upon receipt – no credits or claims will be accepted after 30 days.
ONLINE RETAILERS
Bone Dry products can be sold via online retailers from retailers storefront only. It is prohibited for any online retailer or 3rd party reseller to represent themselves as Bone Dry for online sales. Online retailers must obtain written approval to sell online and follow Bone Dry Sales and Advertising Policy, as well as MAP pricing.
To obtain approval, or for questions, please email
salespolicy@designimports.com
ORDERING
Approved retailers can order online at www.bonedrypet.com
Toll Free: (800) 344 4115
Fax: (425) 970 6561
Email Orders to: orders@bonedrypet.com
If you have other inquiries not found above, please feel free to email
customerservice@bonedrypet.com or call us.
Our business hours are Monday - Friday 8am to 4pm (PST).